Q: What do I need when I bring my dog in for the first time?

A: You will need to bring copies of your vaccination records. Dogs must be current on the following vaccinations: Rabies, Distemper, and Bordetella.

Q: Do I need to make an appointment?

A: Yes, please call ahead to make sure we have an available time slot.

Q: Will my dog be kept in a cage or kennel while he/she is there?

A: No, customer dogs are placed in a large play area where they can play with toys and socialize with other customer dogs.  However, if you would prefer your dog be kept separate from the other dogs we can place him/her in our kennel.

Q: Can I stay and watch while you groom my dog?

A: We prefer that you leave and come back when your dog is ready to be picked up. If you stay and watch, your dog will see you and become excited and less cooperative which will make it more difficult to groom him.

Q: How long will I have to leave my dog there?

A: Most grooming takes approximately 3 – 4 hours to complete, so please plan to leave your pet for at least that long. There are several variables that affect the amount of time your pet will be our guest, such as the condition, length and texture of your pet’s hair, the size and behavior of your pet, etc.  If the hair is matted it will probably take more time. We will call you as soon as your pet is ready, or almost ready, so he/she won’t have to stay any longer than necessary.

Q: How is my dog dried after his/her bath?

A: After the bath your dog is first dried with a towel and then blow dried with a professional hand dryer at the cool setting. We never use cage dryers in our shop.

Q: Do you cut the nails?

A: Yes, we can cut the nails of most dogs. We will also grind the nails to make them smooth if your dog is comfortable with it. 

Q: Why don’t you quote an exact amount on the phone?

A: Without seeing your pet we don’t know what condition your dog’s hair is in and what type of temperament your dog has. All these factors play a part in pricing, along with what type of style can be done on the pet versus what the owners want. In order to do a long style the pet has to be completely brushed out. Extra fees could be applied to the extra time taken to clip down a pet because of matting or behavior and/or for a longer hand scissor style. So without seeing the pet, the condition of coat, and temperament, we can only estimate the cost.

Q: What if I don’t like the groom when it is finished?

A: Please tell us if you’re not happy with how your dog looks.  Sometimes if the cut is not to your liking and it’s just a matter of a little more trimming here or there, the groomer will do it while you wait.

Q: Why is it so expensive to get my dog groomed?

A: The time actually spent working on each dog is how we determine the price. When it takes more time than originally estimated, the price goes up according to how much more time is spent.

Q: Why don’t you accept Pit Bulls and Rottweilers?

A: Pitt Bulls and Rottweilers tend to be too aggressive with our groomers and other dogs.  Providing a safe environment for our customer’s dogs is a high priority.